Product Purchase and Return Policy

This Product Purchase and Return Policy is part of our Terms of Service, and any capitalized terms used but not defined in this Product Purchase and Return Policy will have the same meaning as in our Terms of Service. This Product Purchase and Return Policy governs any deposits, fees, cancellations, and refunds relating to the medical travel, procedure, and appointment coordination services that Latitude Health arranges or facilitates on your behalf (collectively, “Coordination Services”). By paying any deposit or fee for Coordination Services through the Latitude Health Services, you agree to be bound by the terms of this Product Purchase and Return Policy.
JURISDICTION; DISPUTE RESOLUTION & WAIVER OF CLASS, CONSOLIDATED AND REPRESENTATIVE ACTIONS. IT IS IMPORTANT THAT YOU READ THIS SECTION OF THE AGREEMENT CAREFULLY.

All parties agree to the Terms in the Latitude Health Terms of Service, specifically Section 21 and Section 22.
FEES AND PAYMENT METHODS
If you engage Latitude Health’s coordination services, any applicable fees or deposits will be described to you at the time of booking. Payment may be made by credit card, debit card, or any other method Latitude Health may introduce in our exclusive discretion. Latitude Health reserves the right to accept or refuse any payment made in any form. By submitting payment information, you give Latitude Health permission to charge the agreed fees or deposits to the payment method you designate, and you represent and warrant that you have the legal right to use that payment method. Latitude Health may employ the use of third-party services to facilitate payment, subject to the terms of our Privacy Policy. We reserve the right to refuse or cancel any Coordination Services if fraud or an unauthorized or illegal transaction is suspected.
SCHEDULING AND ORDER ACCEPTANCE
There may be requests for Coordination Services that we are unable to accept. We reserve the right, at our sole discretion, to decline or cancel any request for Coordination Services for any reason. Your payment method will not be charged until it is authorized and your request is confirmed.
Some situations that may result in a request being declined or cancelled include:
limitations on the availability of independent physicians, clinics, or transportation providers,
inaccuracies or errors in the information or pricing provided,
restrictions mandated by local, state, national, or international regulations, or
problems identified by our fraud avoidance procedures.
Latitude Health may also require additional verification or information before confirming any Coordination Services. Latitude Health will contact you if your request is declined or if additional information is required. If Coordination Services are cancelled after your payment method has been charged, we will issue a refund of the amount charged, subject to the Cancellations and Refunds terms below.
CANCELLATIONS AND REFUNDS
Cancellation by You. If you wish to cancel a scheduled procedure, appointment, or Coordination Services, please contact us as soon as possible. Any deposit or fee you have paid may be refundable, in whole or in part, depending on how much notice you provide and whether Latitude Health or its independent physicians, clinics, or transportation providers have already incurred costs on your behalf. Refund eligibility and timing will be described to you at the time of booking.
Cancellation by Latitude Health. Latitude Health reserves the right to cancel or reschedule any Coordination Services at any time and for any reason, including the unavailability of an independent physician, clinic, or transportation provider. If we cancel Coordination Services that you have already paid for, you will receive a refund of the amount paid for those Coordination Services, unless already incurred and non-recoverable costs apply.
Third-Party Costs. Because Latitude Health coordinates, but does not itself perform, medical procedures or transportation, some fees (such as deposits paid directly to an independent physician or clinic) may be subject to that provider’s own cancellation and refund policies, which will be made available to you separately.
GROUND TRANSPORTATION COORDINATION
Where Latitude Health coordinates ground transportation as part of your medical travel, that coordination is limited to local ground transportation to and from appointments, procedures, and lodging. Latitude Health does not book or arrange airfare or other flights, and any airfare or flight arrangements remain your own responsibility.
Any fees associated with ground transportation coordination will be disclosed at the time of booking and are subject to the cancellation and refund terms described above.
PRICING OR TYPOGRAPHICAL ERRORS
We work hard to provide accurate pricing information for our Coordination Services. However, pricing or typographical errors may occur. In the event that a fee or deposit is listed at an incorrect price or with incorrect information due to a pricing error, Latitude Health shall have the right, at our sole discretion, to refuse or cancel any request for Coordination Services affected by that error. If a fee is incorrectly priced, Latitude Health will either contact you for instructions or cancel the affected request and notify you of such cancellation. Prices are subject to change without notice.
ADDITIONAL TERMS
Additional terms relating to specific Coordination Services (such as fees, methods of payment, and our policies with respect to cancellations and refunds) may be posted on the pages describing those Coordination Services.
CONTACT US
Via Email:
[EMAIL DE CONTACTO DE LATITUDE HEALTH]